84 Days Money Guarantee
At Lustrous Lashes, Customer satisfaction is our #1 priority. That is why we always give you the best in class products to everyone who joins the LL family! We also stand by our product no matter what, bringing you an 84-day money-back challenge if you don't get the desired results after using our product.
If you have a problem, we will solve it. Just reach out to our Customer support Team for any concern. We're here to make things easier for you! Solutions. Guaranteed.
Our 100% money back guarantee applies to customers who regularly use Lustrous Lashes products by sticking to our recommended regimen. The guarantee will be covered only post usage for 84 days because we believe you need some time for our products to effectively assimilate and show the desired results.
To participate in our guarantee program, you will be requested to submit your before and after photographs with a clear timestamp every 30 days while using our products. This is done to see what changes are brought back by the product and recommend any changes to the regimen you are using.
To submit a money back request, please contact our customer success executives through our brand website/mobile number +91 9853160160 and provide detailed information about the products you have been using and the problem that you are facing, along with your purchase history. To process your refund, our executive will refer to the before and after photographs you shared of the previous 12 weeks and escalate your request to honor our 100% money back with no questions asked.
Lustrous Lashes reserves the right to verify information, require valid proof of purchase, and deny guarantee requests at its discretion in cases of suspected fraud or where our executives conclude that the participant has abused the guarantee. We may amend or terminate the 84-Day money-back guarantee policy at any time without notice.